Drive continuous improvements in customer service workflows and operational processes to enhance service quality and customer satisfaction.
Manage a portfolio of key accounts and export customers, ensuring excellent day-to-day account support.
Coordinate the complete order fulfilment process, including preparing quotations, processing sales orders, delivery orders, and invoices with accuracy and efficiency.
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Acquiring of new customers (deals, distributors) and new business opportunities
Establish necessary sales strategies, market surveys and competitor analysis to define market demands for products, systems and services and adapt approach.
Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
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Building and maintaining relationships with Developers and Architects & being the key point of contact for all design related enquires and escalations to develop proprietary specifications for systems
Developing and increasing projects pipelines and business opportunities
Manage a large collection of moving projects throughout the design stage, passing these projects to sales team at the correct time to ensure a sale for the business is achieved
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Coordinate and produce CRM research newsletters, including sourcing updates, drafting and editing content, coordinating inputs from faculties and researchers, and supporting timely publication.
Maintain and regularly update CRM’s research website, TU Connect and other relevant digital platforms with research news, achievements, events, funding opportunities and other current information.
Develop clear and engaging research stories, researcher profiles, news items and promotional content that communicate Taylor’s research strengths, achievements and impact.
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