Establish clear procedures and benchmarks are in place and followed in terms of dealing with customers queries and requests.
Handle customer requirements / requests professionally on a daily basis and assist staff in resolving difficult issues / problems pertaining to customer service and cargo reservations.
Ensure staff are fully trained and well versed on the range of QR Cargo products and services and are comfortable to communicate and sell these to customers.
...
Establish clear procedures and benchmarks are in place and followed in terms of dealing with customers queries and requests.
Handle customer requirements / requests professionally on a daily basis and assist staff in resolving difficult issues / problems pertaining to customer service and cargo reservations.
...
Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.
Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM.
Coordinate with all region stations and GSAs to ensure the input accurate booking data.
...
Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.
Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM.
...
Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.
Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM.
Coordinate with all region stations and GSAs to ensure the input accurate booking data.
...