Onboarding & Induction: Lead the end-to-end training program for all newly signed franchise partners, ensuring they understand the IPO brand standards and operational workflows.
Systems Training: Conduct in-depth, hands-on training sessions on the Sunpina software, ensuring partners are highly proficient in using it for their daily operations.
Sales & Product Training: Coach partners on proven sales strategies, objection handling, and closing techniques specifically tailored to selling premium carpentry and fit-out projects.
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Manage and drive the overall Learning & Development programs and activities for Ichor Malaysia in alignment with business and workforce requirements.
Partner with managers, Supervisors, HRBPs and the Direct Labour Training Manager to identify skills, competency and development gaps and translate business requirements into appropriate learning solutions.
Lead the Training Needs Analysis (TNA) process by gathering departmental training requirements, analyzing competency gaps, prioritizing needs and developing the annual training plan.
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Manage the full cycle of the HRD Corp e-TRiS portal, including grant applications prior to training programmes and timely submission of claims upon completion.
Ensure compliance with HRD Corp requirements while maximizing levy utilization and cost recovery. [Job
Coordinate all logistical arrangements for internal and external training programmes.
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Expand your instructional design portfolio by owning diverse programmes across leadership, sales and customer experience, and by translating business needs into clear learning outcomes. Build a library of facilitator guides, participant materials and assessments that demonstrate measurable behaviour change.
Lead client-facing needs analysis, stakeholder workshops and scoping conversations to propose pragmatic learning solutions. Strengthen consultative skills that connect HR priorities with operational outcomes and client expectations.
Sharpen facilitation and digital learning skills through co-delivery, independent sessions and digital module production. Work hands-on with tools like Canva, LMS authoring platforms, and practical microlearning formats to reach learners where they work.
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Support the development and execution of the Bank’s L&D strategy, annual training plan, capability roadmap and learning calendar in line with business priorities and People strategy.
Lead the annual Training Needs Analysis (TNA) process with HR Business Partners and business leaders, translating performance issues, skills gaps, regulatory findings and future capability needs into prioritized interventions.
Provide analysis, recommendations and options to the Head of L&D on programme priorities, delivery approaches, resource allocation and emerging learning trends.
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SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
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Perform the research and needs analysis required to develop content, mapping course content and learning activities to the appropriate learning objectives.
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To assist L&D in overall operational and administrative tasks including compiling of learner's progress, learning hours, evaluation, and assessment, designing of communication materials, transferring of data to become readable information, and other daily L&D tasks.
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Understand how financial planning and insurance solutions help individuals, families and businesses manage financial risks and achieve their financial goals.
Build and maintain professional relationships with clients through effective communication and personalised service.
Develop skills in financial needs analysis, risk management and solution presentation.
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