Partner with the Asia Pacific leadership team to understand business priorities and co‑create learning and development strategies that support regional goals.
Design, deliver, and continuously improve leadership and professional development programs across diverse markets and cultures.
Lead regional learning initiatives, including leadership development, capability building, and succession‑focused programs.
...
Partner with the Asia Pacific leadership team to understand business priorities and co‑create learning and development strategies that support regional goals.
Design, deliver, and continuously improve leadership and professional development programs across diverse markets and cultures.
Lead regional learning initiatives, including leadership development, capability building, and succession‑focused programs.
...
Partner with the Asia Pacific leadership team to understand business priorities and co‑create learning and development strategies that support regional goals.
Design, deliver, and continuously improve leadership and professional development programs across diverse markets and cultures.
Lead regional learning initiatives, including leadership development, capability building, and succession‑focused programs.
...
Bachelor’s degree in Human Resources, Business Administration, or a related field, with a minimum of 3–5 years of relevant experience in learning administration and/or HRD Corp claims management.
Demonstrated hands-on experience administering the Cornerstone OnDemand (CSOD) LMS, including user management, catalogue configuration, reporting, and content upload — CSOD experience is non-negotiable.
Proven working knowledge of HRD Corp (HRDC) processes, specifically the e-TRiS system, SBL-Khas employer grant claims, and vendor/trainer eligibility requirements.
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The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
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