Own and manage returns and replacement operations end to end, including coordination with relevant internal teams and logistics partners to ensure timely resolution.
Manage the end-to-end outbound order process, making sure every order is delivered on time and accurately, and proactively recovering orders at risk of scheduling or delivery issues.
Coordinate special delivery arrangements and resolve delivery exceptions, delays, or other operational issues by working closely with carriers and internal teams.
...
Own inbound warehouse operations to ensure smooth receiving of up to three containers per day, preventing disruptions to daily operations.
Monitor and manage demurrage and detention risks, identifying, challenging, and resolving charges arising from warehouse-related delays where applicable.
Maintain high inventory accuracy (98%) through regular stock reconciliation and independent investigation of discrepancies.
...