Acknowledge email within the same day or after next morning for email received after working hours.
Update new order in tracker/system on the same day order receive and place booking with carrier based on contract/routing guide shared by pricing department. Work with pricing department if unable to place booking for next action.
Orders received more than 30 days from PGI/cargo ready date, to follow up on schedule and rates availability with HOD/pricing department.
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Own and manage returns operations, including coordination with relevant internal teams and logistics partners to ensure timely resolution.
Manage and review logistics-related invoices, ensuring charges are accurate and aligned with agreed rates and services.
Coordinate special delivery arrangements and resolve delivery exceptions, delays, or other operational issues by working closely with carriers and internal teams.
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Manage vehicle maintenance, perform daily truck condition inspections, and ensure all related maintenance documentation is completed and properly maintained.
Perform field duties to handle all JPJ-related matters, including road tax renewal, vehicle registration, inspections PUSPAKOM and other regulatory requirements.
Prepare shipping documentation, including bills of lading, delivery notes and customs documentation
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To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
To monitor competition by gathering current marketplace information on pricing + products.
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Own and manage returns and replacement operations end to end, including coordination with relevant internal teams and logistics partners to ensure timely resolution.
Manage the end-to-end outbound order process, making sure every order is delivered on time and accurately, and proactively recovering orders at risk of scheduling or delivery issues.
Coordinate special delivery arrangements and resolve delivery exceptions, delays, or other operational issues by working closely with carriers and internal teams.
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Own and manage returns and replacement operations end to end, including coordination with relevant internal teams and logistics partners to ensure timely resolution.
Manage the end-to-end outbound order process, making sure every order is delivered on time and accurately, and proactively recovering orders at risk of scheduling or delivery issues.
Coordinate special delivery arrangements and resolve delivery exceptions, delays, or other operational issues by working closely with carriers and internal teams.
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Operational Leadership: Oversee end-to-end warehouse and logistics operations to meet established KPIs, service standards, and client SLAs.
Financial Performance: Monitor and analyze operational P&L, establish internal controls, optimize costs, and drive revenue growth.
Team Management & Development: Define roles, plan capacity, lead staff supervision, conduct performance evaluations, and foster employee development.
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To support the assigned project team as well as supporting, coaching + challenging project team members + providing guidance on projects, career + development.
To ensure that assigned projects are implemented on time, within budget + with the right quality, ensuring that all relevant methodologies + the Zero Failure processes are followed at all times.
To manage the scope (+ scope changes), project progress, project budget + risks within the assigned projects + between different countries, plus maintaining all project documentation.
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Update and keep inventory records for receipts, stock issues, transfers, returns and adjustments in Microsoft Excel or the company’s inventory system, with proper supporting documents.
Monitor stock levels and expiry dates, applying FIFO practices to highlight low-stock, excess-stock, damaged and short-dated items to minimize wastage.
Conduct and schedule stock checks regularly, compare physical quantities against system records and assist in investigating discrepancies.
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Own inbound warehouse operations to ensure smooth receiving of up to three containers per day, preventing disruptions to daily operations.
Monitor and manage demurrage and detention risks, identifying, challenging, and resolving charges arising from warehouse-related delays where applicable.
Maintain high inventory accuracy (98%) through regular stock reconciliation and independent investigation of discrepancies.
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