- Perform and manage duties related to the assigned duty in accordance with the residence’s procedures and applicable requirements.- Conduct basic physical and functional assessments of senior citizens.- Develop and implement individualized physiotherapy and rehabilitation programmes based on each resident’s condition and needs.- Identify changes in residents’ physical condition and escalate concerns to the Operations Manager and/or appropriate healthcare professional when necessary.- Provide guidance to care staff on safe transferring, positioning and mobility assistance.- Respond appropriately to emergencies and follow the company’s emergency procedures.- Collect resident's feedback regarding physiotherapy and rehabilitation programmes and improve resident's experiences.
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- Coordinate and share necessary information regarding medical institutions, support, coordination, medical care with the relevant parties, and arrange appropriate support and follow-up.- Carry out the required work for support, nursing safely and appropriately, document the outcome, and share necessary information with relevant parties.- Monitor and record vital signs, health conditions and changes in residents' wellbeing.- Administer prescribed medications and maintain proper medication records.- Assist senior citizens with daily activities such as mobility, meals, hydration and personal care when required.- Perform basic nursing procedures and first aid within the scope of practice.- Monitor for any signs of illness, injury or deterioration and take appropriate action.- Handle medical emergencies appropriately and arrange for ambulance or emergency medical assistance when necessary.- Coordinate hospital visits, clinic appointments and follow-up care when required.- Communicate relevant health updates and concerns to the Operations Manager and/or family members.- Maintain accurate and confidential nursing and health records.- Ensure proper hygiene, infection control and safety practices are maintained.- Monitor nursing supplies, medical equipment and medication stocks.
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- Responsible for overseeing the daily operations and ensuring smooth, efficient and high-quality service delivery- Leading and coordinating the operational team, monitoring service standards, managing daily activities, preventive maintenance and ensuring the comfort, safety and satisfaction of guests/residents.- Oversee and coordinate the day-to-day operations of the facility.- Monitor service standards and ensure compliance with company policies and procedures.- Lead and coordinate the operations team, nurses, outsourced contractors, service providers or any others.- Handle minor staff issues and escalate serious matters to management / HR if necessary- Maintain good communication with family members when required.- Handle feedback, requests and complaint professionally.- Ensure appropriate escalation to healthcare professionals or emergency services when necessary.- Monitor and prepare budget and forecast reports for Management’s review.- Be responsible for the emergency call system and take the necessary action promptly when an emergency call is received.- Provide support to the Sales & Marketing team during potential client visits and ensure a positive and professional experience.- Plan and organise engaging community and social activities for guests and residents to enhance their overall experience and well-being.
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