Handle customer enquiries via WhatsApp and various social media platforms, developing proficiency in digital communication protocols.
Manage and update leads within the company's CRM system, which is a technological framework for managing all company relationships and interactions with customers and potential customers. This includes data entry, status tracking, and maintaining an organized database.
Follow up with customers and provide assistance throughout the sales closing process, thereby gaining practical experience in sales cycle management.
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Marketing Strategy & Planning – Develop and execute the Malaysia marketing and communications plan, ensuring it supports the company’s business goals and aligns with regional and global strategies.
Brand & Corporate Communications – Strengthen the company’s brand presence in Malaysia by managing corporate announcements, campaigns, content and external communications while ensuring consistent brand messaging.
Internal Communications – Keep employees informed and engaged through internal communications, business updates, townhalls, employee initiatives and relevant company content.
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To identify, initiate and develop potential partnerships, collaborations, sponsorships and business opportunities for the company.
To approach, communicate and negotiate with brands, corporations, agencies, media, influencers, celebrities, organisations, event partners and other relevant parties.
To prepare collaboration proposals, pitch decks, sponsorship packages and other materials required to secure potential deals and partnerships.
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Frontline Guest Communication: Serve as the primary contact for guest inquiries via WhatsApp, Instagram, Telegram, and phone calls. Seamlessly handle table reservations, entry details, event schedules, and general venue information.
Crowd Development & Atmosphere Building: Drive venue energy by actively coordinating with event promoters, brand ambassadors, and guest networks to bring in targeted filler crowds for designated event nights.
Guest Feedback & Service Quality Control: Conduct post-visit check-ins with guests to gather authentic feedback. Summarize insights, complaints, and compliments to help management elevate the overall nightlife experience.
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Assist the Marketing Manager to formulate marketing & sales strategies to meet revenue, sales and profit targets set for the Financial Year as per Budget Plan.
Assist the Marketing Manager to develop and monitor the rollout of marketing program and ensure the timely execution of marketing plans for new launches, not new launch and completed products.
Monitor the utilization of A&P expenses and advertising effectiveness to ensure it is as per budgeted.
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Spot and develop stories from across the business: frontline colleagues, customer wins, sector insights, and moments that show what OCS does and why it matters
Build enough trust and rapport that subject matter experts and customers who would never normally go on camera actually do
Capture day-to-day content yourself using your phone for authentic, lo-fi social formats
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Minimum Diploma in Marketing, Business Administration or equivalent
5 years minimum property sales, leading project marketing team, internal sales executive and coordinating external agency partners. Project launching and financial relation with bankers and valuers
Strategy & planning - Craft social media strategies and content ideas that will help boost our clients' TikTok and Instagram performance
Creative development - Working closely with our Marketing & Production team to coordinate shoot days and development for photography, videography and graphic design.
Marketing consulting - Acting as the consultant to guide our clients' growth on social media with traffic, brand recognition, and lead generation as the main focus.
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