Strategic Planning: Partner closely with the Senior Director and leadership team to shape the CX & Service Operations strategy, ensuring alignment with company priorities and financial targets.
Translation to Execution: Convert strategic priorities into clear roadmaps, initiatives, and OKRs across Service Operations....
Strategic Planning: Partner closely with the Senior Director and leadership team to shape the CX & Service Operations strategy, ensuring alignment with company priorities and financial targets.
Translation to Execution: Convert strategic priorities into clear roadmaps, initiatives, and OKRs across Service Operations....
Strategic Planning: Partner closely with the Senior Director and leadership team to shape the CX & Service Operations strategy, ensuring alignment with company priorities and financial targets.
Translation to Execution: Convert strategic priorities into clear roadmaps, initiatives, and OKRs across Service Operations....
Support and manage annual budgeting and monthly rolling forecast for different business units within the company by liaising with key business stakeholders in the management team for valuable input. Perform analysis to assess trend and forecast of business key KPI’s.
Control business performance by providing variance analysis and commentary to explain monthly results versus forecast/budget/prior year and provide insights/ warning on deviations in a timely manner
Support business strategies by providing financial analysis/ developing financial models to evaluate ad-hoc projects/ initiatives. Act as a business partner for finance to support business teams....
Support and manage annual budgeting and monthly rolling forecast for different business units within the company by liaising with key business stakeholders in the management team for valuable input. Perform analysis to assess trend and forecast of business key KPI’s.
Control business performance by providing variance analysis and commentary to explain monthly results versus forecast/budget/prior year and provide insights/ warning on deviations in a timely manner
Support business strategies by providing financial analysis/ developing financial models to evaluate ad-hoc projects/ initiatives. Act as a business partner for finance to support business teams....