PRIMARY RESPONSIBILITIES To assist manager lead and manage the 24x7 CMS-SOC team. Responsible for SOC team's day-to-day operation, including hiring, training, and assessing staff. Resource management for CMS-SOC includes but is not limited to the following: - Planning and Assignment of headcount for new SOC projects Planning of headcount for new and existing SOC projects at planned intervals
Resolve issues encountered by the SOC team members and escalate to Management if required
Maintain team spirit and motivate team morale Promote a healthy working culture Post-sales activities on CMS-SOC include but are not limited to supporting solution implementation and servicing customers. To onboard/change scope/decommission client for CMS-SOC for 24x7 services. Subject matter expert for CMS-SOC for Managed Services Security, Business Continuity and Security Operations management. Develop, maintain and update processes to strengthen the current CMS-SOC include but are not limited to operations manuals, policies, standards, guidelines, procedures, and reporting Creation of periodic reports for CMS-SOC Operations to the Management Responsible for compliance to Client SLA, ISMS Control, ISAE Control, Organization Control, Regulator Control, and Applicable Law for CMS-SOC. Part of security analysis to monitor and investigate the incident event. Hands-on experience in malware analysis (inclusive of reversing malware) and response. To comply with the Information Security Policy in the organization. Constantly review existing methods and approaches, addressing any communication or process gaps. Work with Head Of IT Operation and Head Of Cybersecurity Solution Services to provide internal infrastructure support. Participate in marketing activity from the commercial team