Responsible for walk-in and call in customers / agents regarding proposal and policy related enquiries and submissions, payment collection by providing accurate information and explanation within the service level. Ensure Branch Operations covering customer services and backroom operations run smoothly and comply with Company's policies, procedures and regulatory
Attend to walk-in and call-in enquiries from agency force and policyholders;
Ensure deliver prompt, reliable and quality service (walk-in and call-in enquiries) to policyholders and agency members;
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Manage the Company's IT infrastructure and services, including end-user computing.
Manage and govern IT infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters.
Responsible for the Company's infrastructure related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities.
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