Manage the achievement of volume targets, P&L and overall revenue growth, including fee income, of the assigned business centre.
Establish market networking and engagement activities for the overall customer satisfaction needs and bank’s franchise growth.
Collaborate with other Division, i.e. Consumer Banking, Strategic Business Development and etc. for cross-selling and customer fulfillment purposes.
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Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests.
Take initiative to resolve issues, clearly communicating with both guests and colleagues.
Respond quickly and positively to changing requirements and tasks assigned.
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Set the strategic direction, service performance objectives and operating model for support operations services. Approve and oversee plans for incident and problem management, ICT facilities and asset management, service demand and capacity forecasting, and continual service improvement; monitor service levels, operational risks, cost efficiency and user experience to ensure reliable, responsive and effective ICT services across the university.
Lead and govern the innovation and digital delivery portfolio by identifying, evaluating and prioritising solutions and improvement initiatives based on strategic alignment, feasibility, user value, risk and total cost of ownership. Approve investments and monitor delivery performance, adoption and benefits realisation to enhance institutional effectiveness, service quality and cost efficiency.
Establish and oversee digital governance, enterprise architecture, quality assurance, change management, audit readiness, vendor performance and contract governance. Approve standards, controls and assurance plans to ensure compliant, interoperable, secure and high-quality delivery of digital products and services.
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Responsible to manage resources planning and schedule arrangement for corrective and preventative maintenance complying the Scope of Work and Service Level Agreement
Responsible to arrange or attend any electrical breakdowns related to solar PV systems, initiate fault diagnosis and corrective actions for assigned solar PV projects
Verify all the works performed by Technician or Contractor, emphasize on quality as well as ensuring the countermeasure applied according to standards, procedures, and specifications
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