Lead the day-to-day operations of the HR & Administration function, ensuring effective and timely service delivery.
Manage the execution of key HR activities across talent acquisition, employee lifecycle, employee relations, performance management, learning & development and administration.
Partner with Department Heads and operational teams on manpower requirements, people matters and workforce priorities.
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Own assigned Functional Competency Groups end-to-end, covering competency framework development, assessment execution, intervention planning, and programme implementation aligned to business needs.
Lead the development and validation of Functional Competency Matrices and Rulers in collaboration with FCG Advisors, internal SMEs, and external consultants.
Plan, govern, and oversee competency assessments for internal SMEs and targeted employee groups to ensure consistency, credibility, and objectivity.
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Physical Trade Support: Assist traders in managing physical cocoa trades, including order processing, documentation, and logistics coordination.
Supplier & Customer Management: Build and maintain relationships with suppliers and customers, addressing inquiries, resolving issues, and negotiating terms to ensure satisfaction and retention.
Internal Coordination: Act as a liaison between trading, logistics, finance, and other internal departments to facilitate communication, streamline processes, and resolve cross-functional issues.
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Manage end-to-end recruitment activities for assigned positions, including job posting, candidate screening, interview coordination and recruitment administration.
Coordinate onboarding and induction for new hires, ensuring documentation, system registration and joining requirements are completed accurately and on time.
Prepare and administer HR documentation including offer letters, employment contracts, confirmation and promotion letters.
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Lead and support end-to-end Microsoft Dynamics 365 Business Central implementation, from requirements gathering through go-live and post-go-live support.
Conduct business requirements gathering, process reviews, workshops and gap-fit analysis.
Translate operational and business requirements into effective Business Central configurations.
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