Model Quality & Workflow Design: Design, manage, and optimize end-to-end workflows to improve machine model performance in content policy enforcement — including signal detection, rejection accuracy, and leakage reduction. Develop training data pipelines, QA processes, and performance tracking systems aligned to model improvement goals.
Adversarial Testing & Risk Identification: Conduct structured adversarial testing on AI models, features, and content policies to surface vulnerabilities, edge cases, and emerging risk trends. Explore model behaviour across contexts and user journeys to identify failure modes not captured in standard evaluations.
Root Cause Analysis & Error Optimization: Conduct structured root cause analysis (RCA) on model errors — including overkills, leakages, and misclassification — and translate findings into actionable model improvement recommendations. Partner with Algo and product teams to close root causes through memory insertion, threshold adjustments, rewrite rules, or policy iteration.
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Strategy & Delivery Management: Direct the end-to-end delivery of Ecosystem Key Metrics data operations and quality assurance initiatives across regional and multiple markets.
Policy Understanding: Develop a strong understanding and methodology of policies and translate that understanding into accurate, consistent quality standards for data labeling and enforcement.
Quality Frameworks: Establish, maintain, and continuously optimize data labeling guidelines, calibration protocols, and quality assessment procedures for diverse global markets.
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Responsible for assisting in the onboarding and maintenance of agency and host resources in the Malaysia region, and maintaining cooperative relationships.
Analyze live streaming situations and data, assist in developing operational strategies to improve streaming performance and data.
Assist in organizing various online and offline revenue and content operation activities locally.
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Data Analysis & Reporting: Work closely with the team to gather, analyze, and interpret operational data to improve efficiency and achieve business goals. Generate regular operational reports to support the team.
Operations & System Support: Support the setup and maintenance of system tasks, collaborating closely with the operations team to ensure smooth task execution and onboarding for sellers.
Data Visualization: Assist in designing, creating, and maintaining data visualizations and interactive dashboards.
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Campaign planning for category events, Super brand day and other major seller & brand marketing campaigns with TikTok
Comprehensive understanding for Live-streaming content operation and product assortment strategy
Work as a Campaign Executive with related stakeholders to ensure the campaign is running smoothly, including promotion setting, creator sourcing, product delivery track, and communication with cross functional teams
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