Develop and maintain a comprehensive understanding of the Corporate Internet Banking / Mobile Banking from front to back including customer journey and service requests and routing to backend operation processing if the requests are not Straight through processed.
Design and document end-to-end customer service fulfilment process models, business architecture diagrams, data flows, and integration points with other systems, especially for cases that can be STP.
Collaborate with business stakeholders, product managers and operation users:
...
Develop and maintain a comprehensive understanding of the Corporate Internet Banking / Mobile Banking from front to back including customer journey and service requests and routing to backend operation processing if the requests are not Straight through processed.
Design and document end-to-end customer service fulfilment process models, business architecture diagrams, data flows, and integration points with other systems, especially for cases that can be STP.
Collaborate with business stakeholders, product managers and operation users:
...