Provide day-to-day system supportMonitor and support live production systems to ensure platform availability, stability, and performance.
Incident triage and resolutionInvestigate alerts, errors, and user-reported issues, perform initial diagnosis, and resolve or escalate issues appropriately based on impact and severity.
Support platform users and partnersAssist internal teams and external partners with system-related issues such as configuration errors, access problems, data discrepancies, and operational questions.
...
Design and develop: Work closely with cross-functional teams to design, develop, and deploy cutting-edge software solutions using technologies like Node.js, React.js, Angular, C# (.NET framework), and Python.
Collaborate with product: Actively engage with the Product team to understand requirements, provide technical insights, and ensure seamless integration with existing systems.
Champion best practices: Implement and advocate for robust source code management strategies, ensuring code quality, maintainability, and efficient code reviews.
...