Oversee daily retail operations nationwide, ensuring smooth execution, profitability, and full compliance with HQ SOPs, corporate policies, and local regulations. Act as the main liaison with HQ and escalate key risks and performance issues to Top Management.
Lead operational planning for new store openings, restructuring, and growth initiatives. Build and develop high-performing operations teams to support business expansion.
Own operational KPIs across all stores, driving improvements in sales, service quality, efficiency, and loss prevention. Oversee inventory accuracy, shrinkage control, and cost efficiency. Prepare executive-level performance and risk reports.
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Analyse complex retail inventory, replenishment and allocation problems involving stores, SKUs, stock, sales, warehouse supply, lead time, festivals and other business conditions.
Take ownership of analysis from problem understanding, data identification and validation through analysis, findings, recommendations and follow-up.
Use SQL, Python/pandas, Excel and BI tools to process, analyse and visualise large datasets.
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Conduct market research, analyse and present data on topics related to the business to facilitate decision making.
Support the development of strategic plans for high-impact projects (existing businesses, new business concepts, and international expansion), ensuring alignment with the company’s overall objectives.
Provide support in the identification of strategic issues and opportunities that could influence business growth and profitability.
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Campaign & POSM Management: Plan and execute monthly promotional themes and seasonal campaigns. You will oversee the production of in-store POSM and manage the timeline for printing and distribution. You are responsible for ensuring that every store has the right collateral before the campaign "Go-Live" date.
Creative Design: Conceptualize and work closely with designers to create Key Visuals (KV) and various POSM assets that align with the brand identity while driving high conversion. Stakeholder
Liaison: Act as the primary point of contact for internal departments (Procurement, Operations, Visual Merchandiser & etc.) and external vendors.
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Responsible to assist in conducting risk-based operational, financial, and compliance audits* to ensure compliance with financial reporting standards, standard operating policies and procedures, and regulatory requirements.
To provide internal control assurance* by reviewing the adequacy and effectiveness of internal controls in mitigating key business and operational risks.
Identify areas for improvement*, develop recommendations, and perform follow-up reviews to ensure timely implementation of agreed audit recommendations.
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Lead and coordinate transportation-related projects from planning through successful execution.
Drive the implementation of new Transportation Management System (TMS) modules, including User Acceptance Testing (UAT), system rollout, and vendor coordination.
Work closely with vendors to troubleshoot system issues and ensure timely resolutions.
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Campaign & POSM Management: Plan and execute monthly promotional themes and seasonal campaigns. You will oversee the production of in-store POSM and manage the timeline for printing and distribution. You are responsible for ensuring that every store has the right collateral before the campaign "Go-Live" date.
Creative Design: Conceptualize and work closely with designers to create Key Visuals (KV) and various POSM assets that align with the brand identity while driving high conversion. Stakeholder
Liaison: Act as the primary point of contact for internal departments (Procurement, Operations, Visual Merchandiser & etc.) and external vendors.
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