Job Summary

We are looking for mystery shoppers to conduct mystery audits at various service hubs across Singapore. You will help us assess customer service standards by visiting assigned locations and interacting with staff based on a given scenario.

Responsibilities

Act out an assigned scenario naturally during the mystery audit
Remain flexible and adapt naturally if the interaction does not proceed as expected
Speak and understand English comfortably
Travel to different service hub locations across Singapore; assignments will be allocated as close as possible to your preferred areas
Conduct discreet audio recording during the audit
Think on the spot and maintain a natural demeanour throughout the interaction
Each audit takes approximately 10–15 minutes, excluding any waiting time
Complete an audit form after the mystery shopping visit

Other Information

Payment: $10 per completed audit
Working hours: Flexible, depending on service hub operating hours
Fieldwork period: Early November to early December
Briefing: A briefing will be arranged at a mutually convenient date before fieldwork begins
Location: Various service hubs across Singapore

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