Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
Tasks include –
Entering commands and observing system functioning to verify correct operations and detect errors...
Hardware Troubleshooting
Network Setup
Software Installation
System Administration
Technical Support
Problem Solving
Customer Service
Time Management
Team Collaboration
Attention to Detail
Hardware Troubleshooting
Network Setup
Software Installation
System Administration
Technical Support
Problem Solving
Customer Service
Time Management
Team Collaboration
Attention to Detail