Lead the design, implementation, maintenance, and optimisation of the company’s network infrastructure to ensure high availability, scalability, performance, and security.
Manage and oversee network security controls, including firewalls, intrusion prevention/detection systems, VPNs, network access controls, and related security technologies to protect the organisation from unauthorised access and potential threats.
Provide advanced 2nd and 3rd-level technical support for network infrastructure-related issues, ensuring timely troubleshooting, root cause analysis, resolution, and service restoration.
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Lead technical engagement with clients - Represent the company as the primary technical point of contact throughout discovery calls, site assessments, and solution walkthroughs, building the credibility that moves deals forward.
Translate technical capability into commercial value - Articulate how drone dock, quadruped/humanoid robotics, and RaaS solutions address specific client operational challenges, enabling the sales team to sell with confidence and precision.
Own end-to-end solution design - Assess client requirements and architect the corresponding hardware, software, and connectivity solution, working closely with engineering to validate technical feasibility before commitment.
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Administer, configure, monitor and troubleshoot LAN/WAN, switching, routing, wireless, VoIP and other network infrastructure across NDBS environments.
Provide Level 3 network engineering support, including advanced troubleshooting, incident resolution, root-cause analysis and resolution of complex network issues.
Administer and troubleshoot FortiGate firewalls, including configuration, policy management, NAT, VPN and high availability (HA).
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Architect Scalable Networks: Lead the end-to-end design and deployment of "first-time-right" network solutions, specifically focusing on Spine-Leaf topologies and L2/L3 fabrics
Drive Technical Leadership: Act as a Solution Architect for large initiatives, managing resource estimation, dependencies, and risk mitigation across technical teams
Implement Network as Code: Modernize operations by developing and maintaining Arista AVD, Ansible, and CI/CD pipelines to ensure scalable, repeatable deployments
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Plan, design, implement, integrate, migrate, and perform acceptance testing for Core Network solutions, including CS Core, PS Core/EPC, IMS, VoLTE, VoWiFi, WiFi Offload, VoBB, PCRF, SPR, NFV, and other related network elements.
Analyze network performance, troubleshoot complex technical issues, conduct root cause analysis, and implement optimization initiatives to ensure network reliability, scalability, and service quality.
Serve as the primary technical point of contact for internal engineering teams, customers, and vendors, providing technical guidance and support throughout project delivery and operational phases.
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Architect Scalable Networks: Lead the end-to-end design and deployment of "first-time-right" network solutions, specifically focusing on Spine-Leaf topologies and L2/L3 fabrics
Drive Technical Leadership: Act as a Solution Architect for large initiatives, managing resource estimation, dependencies, and risk mitigation across technical teams
Implement Network as Code: Modernize operations by developing and maintaining Arista AVD, Ansible, and CI/CD pipelines to ensure scalable, repeatable deployments
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Work closely with diverse, international, cross functional teams in an end to end setup, from configuring contact center flows to troubleshooting live production incidents across global markets.
Own and operate critical contact center infrastructure topics.
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5-7 years of validated experience in managing, provisioning, and implementing network and network security technologies in a large globally diverse environment
Expert-level hands-on configuration of networking equipment, management tools and network analyzers
Ability to write detailed methods of procedure and maintain documentation including the creation of Visio/Lucid Charts diagrams
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Review drawings, network architecture diagrams, cable routing layouts, rack layouts, bill of materials, and technical submissions for IT infrastructure packages.
Ensure compliance with project specifications, hyperscale data center standards, and industry best practices.
Validate structured cabling design, fiber and copper backbone configurations, and IT room design requirements (MDF/IDF/Server Rooms).
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Review drawings, network architecture diagrams, cable routing layouts, rack layouts, bill of materials, and technical submissions for IT infrastructure packages.
Ensure compliance with project specifications, hyperscale data center standards, and industry best practices.
Validate structured cabling design, fiber and copper backbone configurations, and IT room design requirements (MDF/IDF/Server Rooms).
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Managing/coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.
Ensure all site management and operations practices comply with company and client standards.
Communicate/Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.
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5-7 years of validated experience in managing, provisioning, and implementing network and network security technologies in a large globally diverse environment
Expert-level hands-on configuration of networking equipment, management tools and network analyzers
Ability to write detailed methods of procedure and maintain documentation including the creation of Visio/Lucid Charts diagrams
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