At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.

We are expanding our presence globally, including a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives

Job Description

As Security Operations Manager for the KL region, you will drive team performance and ensure strong customer outcomes. You will protect NEXTDC’s people, assets and information, along with those of our customers.

You will manage day to day security operations across our data centres, ensuring alignment with policies and procedures. You will act as the key escalation point for security matters and help embed a customer first mindset across the team. 

This role plays a vital part in building a culture where security is integrated into everyday decisions and actions. 

About the role: 

Security

Oversee Security Operations across facilities, ensuring alignment with policy and procedures to maintain the physical integrity and safety of all data centres, in collaboration with Facility Management
Lead and manage daily security operations, ensuring consistency, compliance, and professionalism across all shifts
Act as the primary escalation point for incidents, service requests, and operational issues
Manage and maintain staff rosters in conjunction with contract security guard provider, including leave planning and short-notice coverage
Ensure security coverage and operational resilience across the site
Oversee incident management processes, ensuring timely resolution and accurate reporting
Maintain strong administrative and audit standards, including record keeping and compliance documentation
Identify and drive continuous improvement in security processes, systems, and service delivery

Customer Focus

Ensure all customer interactions are timely, courteous and professional 
Support VIP and large-scale customer events 
Provide clear advice and communication on security service requests and incidents 
Take ownership of complex security issues and escalations, driving prompt resolution 
Maintain deep understanding of customer requirements and contracts 
Collaborate with teams to ensure readiness for new customer onboarding 
Develop strong knowledge of NEXTDC services, products, operations and incident management

People Management 

Lead, support and mentor security team members within the region 
Manage Security Team members including regular one-on-ones, feedback and performance 
Support staff development and organise training as needed 
Assist with rostering, shift coverage and leave management 
Oversee recruitment including interviews and hiring decisions 
Act as escalation point for team issues ensuring service continuity

Delivery Partnerships

Manage delivery partners for personnel provision and service quality 
Conduct interviews and make staffing decisions with partners 
Resolve service delivery issues quickly to maintain continuity 
Foster strong communication and collaboration with partners

Collaboration & Innovation 

Work across teams to enhance customer experience and improve processes 
Support Crisis Management and Disaster Recovery plans 
Assist with critical infrastructure escalations 
Challenge and improve systems and procedures

Financial Management 

Manage budget and rostering to control costs and avoid overtime overspend 
Process and validate invoices promptly 
Ensure compliance with financial policies and maintain accurate records

Audit, Compliance & Reporting

Participate in internal, external and customer audits 
Maintain accurate security data and reports 
Provide regular security incident and operational reports 
Coordinate with Customer Solutions and Service teams to ensure smooth operations

General Duties

Provide regular updates to Head of Security 
Oversee security equipment deployment and maintenance 
Complete administrative and time tracking tasks promptly 
Respond quickly to internal requests and provide feedback on procedures

About you:  

Strong communication and leadership skills 
Proven ability to build relationships and manage security operations 
Effective problem solver with negotiation and supplier management experience 
Independent, organised and detail focused 
Excellent time management and multitasking abilities 
Experienced in managing VIP events and security training 
Proficient in MS Office

Qualifications

Over 6 years managing corporate, physical and information security for Malaysian and international organisations with 200+ employees 
In-depth knowledge of ISO27001, PCI-DSS, SOC 1 & 2 and related international standards 
Strong understanding of Malaysian workplace health and safety requirements 
Expertise in modern security technologies including CCTV, alarms, access control and vehicle scanners 
Experience managing large scale events and VIP visits 
Class 2(s) Security Licence (desirable) 
First Aid and CPR certification (desirable)
Chief Fire Warden or Fire Warden training

Additional Information

Be part of a fast-growing, future-focused technology company
Play a key role in supporting AI and digital infrastructure in Australia
Thrive in a collaborative, inclusive, and values-driven culture
Access career development and progression opportunities as we expand

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.

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