Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Co-lead the UAT testing stream, defining test scope, entry/exit criteria and signoff conditions across application environments in alignment with sprint and release timelines.
Support the UAT testing stream, adhering to test scope, entry/exit criteria and signoff conditions across application environments in alignment with sprint and release timelines.
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Business partner to senior leaders / people managers to support organization effectiveness by implementing solutions aligned to the overall people strategy
The escalation points for the team if there are any issues arises. Manage risks by proactively identifying potential issues and mitigating them; ensure satisfactory audit results and train team continuously on accurate operational procedures.