Continuously review and document end-to-end billing and collection processes, business rules, controls and SOPs to improve efficiency, accuracy and scalability.
Identify automation, digital-payment and straight-through-processing opportunities that improve collection success rates, reduce manual intervention and strengthen controls.
Develop business requirements, assess solution designs, support user acceptance testing, manage operational readiness and provide formal business sign-off within delegated authority.
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Manage and oversee daily operations for Group Business onboarding processes.
Ensure timely processing of new business submissions, renewals, member movements, servicing requests, billing, contribution collection, and scheme maintenance activities.
Monitor service delivery against agreed turnaround times, service standards, and operational KPIs.
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