Manage the end-to-end onboarding process for new Financial Representatives, ensuring timely completion of fit and proper assessments, documentation reviews, and registration requirements.
Ensure compliance with regulatory, audit, and internal control requirements by maintaining accuracy, quality, and consistency across all onboarding activities.
Support the Lead of Onboarding in overseeing daily operations and serve as the primary backup to ensure business continuity and effective workload management.
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Oversee and manage the onboarding of High Net Worth Clients, including performing Source of Wealth corroboration;
Ensure compliance with the MAS AML Notice, Guidelines and associated instruments, as well as other relevant laws and regulations;
Understand and apply all relevant KYC processes, including Name Screening, Customer Due Diligence (CDD), Customer Risk Rating, as well as managing management approvals for sanction risk, political exposure risk and other high risk clients;
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Continuously review and document end-to-end billing and collection processes, business rules, controls and SOPs to improve efficiency, accuracy and scalability.
Identify automation, digital-payment and straight-through-processing opportunities that improve collection success rates, reduce manual intervention and strengthen controls.
Develop business requirements, assess solution designs, support user acceptance testing, manage operational readiness and provide formal business sign-off within delegated authority.
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Continuously review and document end-to-end billing and collection processes, business rules, controls and SOPs to improve efficiency, accuracy and scalability.
Identify automation, digital-payment and straight-through-processing opportunities that improve collection success rates, reduce manual intervention and strengthen controls.
Develop business requirements, assess solution designs, support user acceptance testing, manage operational readiness and provide formal business sign-off within delegated authority.
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Manage and oversee daily operations for Group Business onboarding processes.
Ensure timely processing of new business submissions, renewals, member movements, servicing requests, billing, contribution collection, and scheme maintenance activities.
Monitor service delivery against agreed turnaround times, service standards, and operational KPIs.
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