The Officer Inflight Operation Control Centre

is responsible for managing the airline catering system, ensuring accurate meal requests from the reservation system, and delivering them promptly to designated aircraft and bays according to Caterer business unit processes. The role also involves overseeing activities in the In-Flight Services Operation Control Centre, managing precise meal orders, and handling various In-Flight Service matters while maintaining high quality and compliance with company policies and regulations. Additionally, the position requires coordinating aircraft movements with relevant departments, updating the In-flight Services team on station and special meal requests, and verifying Catering Delivery Slips from the caterer.

Duties and responsibilities ...

Job Description:

Is a leadership position to overseeing a team of Customer Service Agents, dedicated to providing responsive services to our customers and operational matters within your scope. Reporting to the Section Head of Operations Control Centre.

Ample opportunities for career growth and training will be provided. It is 12 hours rotating shift team-based setup with adequate rest. ...

Job Purpose

Service Controller is an integral role in SMRT Buses. Working in the Bus Operations Control Centre (BOCC), the Service Controller reports to Senior Executive, Operations Controller and Planning and together with the rest of the service controller and chief controller, he/she oversees BOCC operations to provide efficient bus services to passengers. This includes regulating the headway of the buses on the road, handling incidents and accidents cases, providing customer service to passenger by assisting in looking for lost and found as well as providing support for ad hoc and planned bridging bus services activation.

Responsibilities ...