Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Underwriting Leadership: Lead and manage the Property line of business within the Commercial Insurance division, ensuring best practices in risk assessment, pricing, and portfolio management.