Proactively monitor and support the performance and availability of IT systems, including windows/servers, virtualization platforms, applications and core infrastructure services. Provide first-level support and troubleshooting for detected issues.
Proactively monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions. Provide first-level support and troubleshooting for detected issues.
Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system.
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