Act as an independent operational executor and business process improver for solar system performance.
Summary: The O&M Engineer Executive is a specialized individual contributor responsible for monitoring plant performance, conducting preventive maintenance, and supervising on-site cleaning crews at Verdant Solar. They execute daily tasks independently with high accuracy, actively improve field processes, and support engineers and clients through practical help.
System Performance & Troubleshooting: Monitor daily alarms, analyze software trends for Low Peak Performance (LPP), and perform basic inverter troubleshooting.
...
Plan and schedule all rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work and service level agreements (SLA); submit proposed schedules to Customer Service for coordination.
Ensure effective and timely execution of preventive and corrective maintenance by supervising technicians and verifying work completeness and conformance to SOPs.
Communicate maintenance outcomes to Customer Service to support timely client updates.
...
Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized onsite equipment (e.g., POS systems, local servers, IP cameras).
Perform timely diagnosis, repair, and replacement of faulty IT equipment, while managing local spare-parts inventory and logistics.
Accurately document all support activities, resolutions, and technical findings in the IT Service Management (ITSM) system.
...
Assist engineers in managing scheduling and arrangements for corrective, preventive, and predictive maintenance of C&I and residential solar PV systems. Ensure efficient site visits, initiate fault diagnosis, and implement corrective actions in accordance with the Service Level Agreement.
Handle the application process for Permits to Work (PTW) and other site access requirements to ensure compliance with relevant regulations.
Supervise and review maintenance activities performed by technicians and contractors, ensuring adherence to approved standards, procedures, and specifications.
...
Strategic & Team Leadership: Build and lead a high-performing team of data modelers and support architecture specialists. Establish the department's operational roadmap, service intake model, and capacity planning
Support Model & CMDB Governance: Act as the accountable authority for CMDB data quality standards, data modeling guidelines, and structural support frameworks across all product teams
Cross-Functional Consulting: Partner with Product Managers and Product Teams to translate complex business and technical contexts into robust operational support structures, eliminating the burden of low-frequency, high-complexity modeling on individual teams. Work with Observability and SRE teams for Standardizing our knowledge and its relationships unifies disparate tools (Grafana, Splunk, etc.).
...
Govern the end-to-end product business rules and policies management of mobile and home products, including Prepaid, Postpaid, Home WiFi and Fibre.
Ensure product business rules, configuration and operational processes are aligned with business objectives and regulatory requirements.
Establish, support and maintain product business rules, policies and operational guidelines for frontlines and CX for all product initiatives and launches
...
Minimum 3 to 5 years of progressive experience strictly within HR Operations or Human Capital Administration.
Proven track record in managing the full employee lifecycle (onboarding, lifecycle changes, offboarding) within a structured organization (higher education experience is highly advantageous).
Strong capability in managing complex stakeholder workflows, tracking contracts, and ensuring compliance with university policies.
...