Accountable in ensuring all Critical Operations documents are properly filed at designated shared location e.g. Dropbox and internal shared drive accordingly based on period for ease references.
Responsible for ensuring customer monthly reports are prepared, reviewed and submitted to customers within client deadline for monthly reporting (e.g. 5th of the month).
Responsible for sending out circular/memo/change control form to the required customer for any event, obtain permission from customers and track the customer responses.
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