JOB SUMMARY

We are looking for a proactive and hands-on Operation Executive to manage day-to-day co-living operations and ensure a seamless living experience for our tenants. This role plays a key part in maintaining tenant satisfaction, supporting smooth property management, and driving high occupancy across multiple properties. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment while consistently meeting operational KPIs.

RESPONSIBILITIES

1. Property & Tenant Operations

Conduct inspections and report all room conditions twice a month to ensure cleanliness, safety, and readiness.
Prepare vacant rooms to be move-in ready within the provided timeline
Coordinate and oversee move-in and move-out processes (inspection, forms, and photos).
Prompt action in removing non-paying tenants by ensuring compliance with company procedures.

2. Tenant Retention & Experience

Maintain high company renewal rate and cluster renewal rate
Ensure high occupancy rate for assigned clusters.
Gather high Google reviews monthly mentioning your name as part of customer service excellence.

3. Customer Service & Engagement

Serve as the first point of contact for tenants, ensuring issues are addressed quickly.
Provide a positive tenant experience by being proactive, empathetic, and solution-driven.
Also any other ad-hoc tasks that assigned from time to time

4. Reporting & Documentation

Maintain accurate operational reports, tenant records, and compliance forms.
Track occupancy, renewal rates, and service quality as part of KPI

Operations Executive Jobs in Subang Jaya - October 2026 - Urgent Hiring

Manage Alert

Junior Operations Executive

Operation Executive