1. Customer Service & Communication

Handle customer enquiries through WhatsApp, telephone, social media and other designated communication channels.
Respond to customers promptly, professionally and courteously.
Assist customers with product information, ordering procedures, payment confirmation, delivery status and general enquiries.
Follow up on pending customer enquiries, orders, payments and delivery matters.
Escalate complaints, unusual cases or matters requiring management approval to the appropriate person.
Maintain proper records of customer communications and follow-up actions where required.

2. Order Processing & Customer Fulfilment

Receive and process customer orders accurately through the company's designated system or process.
Verify product, quantity, customer details, payment status and delivery information before fulfilment.
Prepare invoices, order records, packing documents and other relevant documentation.
Pick, pack and prepare products for collection, courier or delivery.
Ensure orders are packed correctly and securely according to company procedures.
Coordinate with courier or delivery providers and monitor delivery status where necessary.
Follow up on failed, delayed, damaged or returned deliveries.
Ensure customer orders are fulfilled accurately and within the required timeframe.

3. Stock & Inventory Operations

Assist with receiving, checking, arranging and storing company products and supplies.
Maintain accurate records of stock received, stock issued, stock transferred and stock balance.
Conduct regular physical stock counts and reconcile physical stock against records.
Immediately report discrepancies, damaged products, shortages or other stock irregularities.
Ensure products are stored neatly, safely and according to company requirements.
Assist with stock transfers between hubs, offices, events or other designated locations.
Monitor stock levels and highlight products that require replenishment.
Maintain proper documentation for stock movement.

4. Office & Daily Operations

Assist with the day-to-day operational requirements of the office.
Maintain an organised and clean working area, particularly the customer service, packing and stock areas.
Assist in preparing documents, forms, labels, packing materials and other operational materials.
Coordinate with relevant internal team members, suppliers, couriers and service providers when required.
Assist in purchasing or replenishment of basic operational supplies subject to company approval.
Support management in implementing and improving operational procedures and workflows.

5. Events, Training & Business Activities

Provide operational support for company events, training sessions, roadshows, talks and other business activities.
Assist with event preparation, including registration materials, product displays, packing, venue preparation and equipment.
Assist with registration, customer/participant coordination and general event administration.
Support basic photography, videography, social media content collection and other event-related activities when required.
Assist with packing, transporting and returning products and equipment for events.
Support post-event stock checking and reconciliation.

6. Documentation & Reporting

Maintain accurate records relating to customer orders, fulfilment, stock movement and operational activities.
Prepare basic daily, weekly or monthly operational reports when required.
Ensure relevant documents are properly filed and readily retrievable.
Assist in maintaining updated customer, order, stock and delivery records.
Report operational issues, recurring problems or unusual incidents promptly to the supervisor.

7. General Duties & Other Responsibilities

Perform other reasonable duties assigned by the supervisor or management from time to time.
Cooperate with other departments and team members to ensure smooth company operations.
Follow all company policies, procedures, work instructions and reasonable management directions.
Maintain confidentiality of customer, company, product, operational and business information.
Observe proper workplace conduct, punctuality, attendance and professionalism at all times.
Continuously identify opportunities to improve customer experience, order accuracy and operational efficiency.

2 Operations Logistic Jobs - October 2026 - Urgent Hiring

Customer Fulfilment & Operation Associate