Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information.
Address customer concerns, complaints, and escalations in a professional and empathetic manner.
Collaborate with relevant departments to resolve customer issues and ensure a satisfactory resolution.
Receive and process customer orders, handling bookings to ensuring accuracy and completeness.
Research rates and routings; create routing orders and quotations
Coordinate with operation teams to arrange shipments, transportation, and delivery schedules.
Track shipments and provide customers with real-time updates on their order status.
Ensure smooth coordination between customers and internal departments to meet customer expectations.
Prepare and review shipping documents, such as bills of lading and customs declarations for shipment execution.
Update & ensure compliance with import/ export regulations and documentation requirements.
Maintain accurate records of customer interactions, transactions, and shipment details.
Build and maintain strong relationships with customers, understanding their needs and preferences.
Proactively identify opportunities to upsell or cross-sell additional services to customers.
Gather customer feedback and suggestions, providing insights to improve products or services.
Collaborate with the sales team to support customer retention and identify potential growth opportunities.

Operations Specialist Jobs in Klang - October 2026 - Urgent Hiring

Operations Support Executive