Lead the gathering, validation, and documentation of user requirements for digital enhancements, new products, and system-related issues within the Operations Division.
Serve as the SST Operational Risk Representative (ORR), driving RCSA compilation, governance reviews, vendor/agreements oversight, and policy/SOP updates with GO Ops Risk and Compliance.
TikTok Strategy & Management: Develop and execute comprehensive TikTok marketing strategies to drive brand awareness, engagement, and revenue for clients.
Lead the gathering, validation, and documentation of user requirements for digital enhancements, new products, and system-related issues within the Operations Division.