Solution Design: Translating business and operational requirements into scalable, user-centric AI capabilities that automate workflows, augment decision-making, and improve service delivery.
Staffing BU Budgeting & Forecasting: Lead monthly and quarterly financial planning, revenue forecasting, and expense budgeting across all recruitment desks, practices, and geographic business units.
Provide first-level support and consultancy for incidents and requests concerning standard/non-standard software, OS (Windows 11, Apple OS, Adobe), and enterprise applications like Google Suite and Microsoft Office
HIMA Group is a globally independent provider of safety-related automation solutions for the process and rail industries, protecting people, assets, and the environment. Founded in 1908, the family-owned company is headquartered in Brühl near Mannheim, Germany, and has grown steadily through strategic acquisitions, including Sella Controls (UK) in 2023 and Origo Solutions (Norway) in 2024. Today, HIMA employs approximately 1,100 professionals across 22 group companies worldwide.
Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
The Level 2 Analyst is responsible for conducting in-depth investigations of escalated alerts and events, as well as incidents reported manually by users. This role is crucial in enhancing data accuracy, performing detailed research, and categorizing complex cases to ensure effective incident response and management.