Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
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Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
...
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
...
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
...
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
...
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
...
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
...
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
...
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
...
Discuss the order specifications with the concerned sales companies or salesperson / internal sales (payment terms, delivery terms and other specific customer agreements).
Execute and manage the order processes (order to cash) via ERP System.
Place orders to internal factories / distribution centers and external suppliers.
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## Sales Order Management CoordinatorApplylocations: Pune SBStime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR102343Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.# About the role
Job Summary The Order Coordinator is responsible for coordinating order processing activities and supporting the team in non-routine situations. This role ensures smooth communication between departments and accurate order fulfillment.
This job profile is intended for professional-level staff that works autonomously and may coordinate the activities of other professional-level staff, especially in non-routine situations. This job and its associated grade are specifically aligned with roles that have the following scope of responsibility: Small, Medium, Large, Division / Extra Large organization.
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Respond to customer inquiries via email, phone, or online including proactive communication and management of key strategic customer accounts.
Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements through engage in continuous improvement and problem solving mindset.
Data entry and management of order information, customer complaints, and returns ensuring order compliance with company policy and external and/or legal requirements.
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Manages a team of associates responsible for end to end “Order to Cash” process, via phone, email and e-commerce.
Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
Partners with sales and customer service representatives to satisfy customer needs.
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Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
...
Discuss the order specifications with the concerned sales companies or salesperson / internal sales (payment terms, delivery terms and other specific customer agreements).
Execute and manage the order processes (order to cash) via ERP System.
Place orders to internal factories / distribution centers and external suppliers.
...