Install, configure, and maintain IT hardware and software, including servers, network equipment, digital signage systems, and interactive technologies.
Deploy and configure Led Display, interactive smartboard, digital signage and similar solutions for clients.
Provide Level 1 and Level 2 support to resolve hardware, software, issues for internal and external stakeholders.
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Manage and develop strategic relationships with suppliers, vendors, and partners, including supporting the establishment and enablement of new capabilities to support GTS commercial objectives and successful deal execution across the region
Develop and manage vendor commercial programmes, including pricing, rebates, incentives, and accreditations, to maximize commercial value for Computacenter while ensuring compliance with vendor programme requirements.
Partner with International Business Enablement and Sales teams to support opportunities across the end-to-end sales lifecycle, including qualification, RFI/RFP responses, solution development, and route-to-market and sourcing approaches, ensuring successful enablement and execution of deals within the region.
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The IT Operations Executive’s primary purpose is to provide a professional, efficient, and timely service which meets our internal user’s expectations. This position are based in our HQ and has no shift rotation. However, travelling to sites are required as and when needed. This position requires high drive to ensure all queries (whether they be technical or operational) are acknowledged, attended and solved. This position also requires to support the organisations day-to-day IT related operations (hardware and software) needs including but not limited to:
Setup and installation of POS system and support software across the company’s stores.
Setup and roll-out system features and improved functionally as and when they become available across the organisation.
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Support IT audit team members in conducting audit control testing and documentation, under the guidance of Senior IT Auditors.
Partner with Internal Audit team members to provide recommendations to management for strengthening controls and work with management to develop acceptable solutions to mitigate risk.
Perform any other ad-hoc duties as assigned by supervisors.
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Commute-Friendly: The office is highly accessible and situated just a short walk away from the LRT station in Puchong.
Competitive Rewards: We offer a strong salary package designed to match your expertise and operational impact.
Excellent Career Growth: Partner directly with company founders to scale internal platforms while fast-tracking your leadership skills through cross-departmental team mentorship.
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Interacting with customers to understand their technical issues and provide solutions. Educating users on how to use Google Products (Google Workspace or Google Cloud Platform).
Recognizing when an issue requires more expertise and passing it on to a higher level of support, internal or principal.
Collaborating with other members of the Tech team to resolve issues and improve systems.
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SOC (Security Operations Center): 24/7 monitoring of network activity to detect, prevent, and respond to security threats in real-time. Their SOC is housed in AIMS Data Center with additional offices in Puchong and CX2.
Vulnerability Assessment & Penetration Testing (VAPT): Regular assessments to identify and address security vulnerabilities in business infrastructure, complying with audit requirements and assisting in patching critical vulnerabilities.
Application Performance Monitoring (APM): Combining SOC services with APM to correlate security incidents with business application performance, ensuring seamless and secure operations.
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Support IT audit team members in conducting audit control testing and documentation, under the guidance of Senior IT Auditors.
Partner with Internal Audit team members to provide recommendations to management for strengthening controls and work with management to develop acceptable solutions to mitigate risk.
Perform any other ad-hoc duties as assigned by supervisors.
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Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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