Manage the company's software, hardware, and networking operating systems.
Perform application maintenance, including installation, configuration, upgrading, troubleshooting, and system monitoring.
Handle end-to-end IT asset management including PC/Laptop/mobile device setup, inventory tracking, delivery, and decommissioning in compliance with company policies.
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To work with global team to manage the cloud Infra and implement enhancement on IT cloud system. In this role, you will be part of a global team that ensures the operation of our IT systems.
Architecting cloud-based solutions based on business requirements and technical constraints.
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To work with global team to manage the cloud Infra and implement enhancement on IT cloud system. In this role, you will be part of a global team that ensures the operation of our IT systems.
Architecting cloud-based solutions based on business requirements and technical constraints.
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Collaborate with end-users to gather requirements, define project scope, prioritize tasks, conduct user acceptance testing (UAT), and deliver training.
Serve as a liaison between business stakeholders (Sales Operations and Finance) and IT project teams.
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Provide Level 2 support for Windows laptops, desktops, shared production PCs, peripherals, storage, user profiles, performance issues, operating-system faults, and device replacement or migration.
Own assigned incidents and requests through restoration, keeping ticket status, troubleshooting evidence, escalation details, user communication, and resolution validation complete and current.
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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Work closely with Production, Operation department and cross function for the data update.
Processes the crop report data and quality report data timely and accurately in the system(s), according to the work procedure (may be manual or via upload). Identifies deviations and/or errors and takes corrective actions. Communicates timely and appropriately to respective participants in the process.
Performs the administrative tasks for the input and update of production order data, documentation and approvals. Signals deviations and takes actions to correct. Communicates timely and appropriately to respective participants in the process.
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