Managing daily GEA (Government Enforcement Agency) requests within the expected timelines.
Ensuring compliance to the Authority Request SOP requirement and other internal governing documents in information extraction and dissemination.
Assist in improving GEA management process and procedures, identify weaknesses of current control processes, make recommendations for improvement, and follow up until proper corrective action is properly implemented.
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Conduct high-volume outbound calls to debtors to follow up on outstanding payments, with a target of approximately 80 accounts per day.
Engage professionally with debtors to understand their financial situation and discuss suitable repayment plans or loan restructuring options to regularise overdue accounts.
Follow up consistently on assigned accounts and monitor payment commitments to achieve collection targets.
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Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
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Conduct high-volume outbound calls to debtors to follow up on outstanding payments, with a target of approximately 80 accounts per day.
Engage professionally with debtors to understand their financial situation and discuss suitable repayment plans or loan restructuring options to regularise overdue accounts.
Follow up consistently on assigned accounts and monitor payment commitments to achieve collection targets.
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Own architecture and major technical decisions for the platform, from onboarding and order routing through records, reporting and the partner interfaces.
Build and lead the engineering team, and set standards across reliability, security, performance, testing and code quality.
Implement the SC's technology risk requirements as engineering practice: change control and approvals, secure development, testing and acceptance, capacity and resilience.
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Own the registration end to end, from pre-application consultation with the SC through submission, conditional approval and launch.
Act as the Responsible Person, the SC's named contact for the platform, and sign the system and operational readiness declaration before the platform may operate.
Build the operating company across technology, security, compliance and operations.
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Own architecture and major technical decisions for the platform, from onboarding and order routing through records, reporting and the partner interfaces.
Build and lead the engineering team, and set standards across reliability, security, performance, testing and code quality.
Implement the SC's technology risk requirements as engineering practice: change control and approvals, secure development, testing and acceptance, capacity and resilience.
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Serve as a key member of the Executive Leadership Team, contributing to enterprise-wide strategy development and execution.
Partner closely with the CEO and business leaders to drive profitable growth, operational efficiency, and long-term value creation.
Provide strategic and commercial insights to support investment decisions, business expansion, capital allocation, acquisitions, restructuring initiatives, and performance improvement programs.
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Candidates should possess strong New Business Development skills, including lead generation, opportunity qualification, and sales pipeline management.
Candidates should possess solid Analytical Skills and understanding of Finance to interpret data, assess risk, and support data-driven recommendations.
Candidates should possess excellent Communication skills for presentations, negotiations, and stakeholder engagement.
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Candidates should possess strong Analytical Skills to review account balances, identify discrepancies, and support reporting and reconciliation activities.
Candidates should possess Finance knowledge, including basic accounting principles, accounts receivable processes, and familiarity with invoicing and payment workflows.
Candidates should possess clear and professional Communication skills to interact with customers, internal stakeholders, and external partners regarding billing and collections.
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Hold the board-appointed responsibility for day-to-day technology risk oversight and for delivering the board's cyber security strategy.
Build the technology risk and cyber security frameworks, the risk appetite statement and the policy set beneath them, and keep them approved and current.
Run security operations across monitoring, vulnerability and patch management, access control, data protection, cryptography and secure development.
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