Daily Outlet Operations: Responsible to overseeingday-to-day operations of the F&B outlet, including ensuring equipment (eg: coffee machine, grinder, POS system) is in good working order, as well as opening and closing procedures are completed accurately.
Customer Experience & Service: Ensure all customers receive prompt, friendly and good quality service. Handle customers concerns and enquiries in a professional and timely manner.
Team Leadership & Training: Lead, motivate and train team members, including barista, cashier and service staff on procedures, product knowledge and service standards.
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