Understand the Internal Audit methodology prescribed in the Group Internal Audit manual and apply it under moderate guidance
Plan and execute audit field work by developing and completing planning documents such as Audit Planning Checklist and Memorandum (APCM), Resource Allocation Plan (RAP) and Risk Control Matrix (RCM) within the planned scope and time frame
Perform general control reviews and evaluate the business units’ processes
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Administration and Engagement Management: Responsible for administration which includes onboarding of clients, opening engagements, managing the finances related to the engagements, billing and collection of fees.
Financial and Commercial management: You will be responsible for the day-to-day financial management of large client engagements. You will also be responsible for commercial inputs into deals and proposals.
Business Development: You will play a role in drafting proposals and performing pitches to prospective clients as well as be part of drafting budgets and pricing to be included in proposals to clients.
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Own It – You take ownership of the operational and commercial performance of longtail Shops vendors. You monitor agreed KPIs, identify gaps and ensure that issues are followed through from analysis to implementation and impact measurement.
Dive Deep – You analyse vendor and portfolio data to uncover the drivers behind performance gaps, operational bottlenecks and vendor behaviour. You conduct root-cause analysis to determine whether issues are driven by processes, systems, ownership, capacity or execution quality.
Deliver Value Fast – You translate analytical findings into practical and scalable solutions. This may include process improvements, automated workflows, vendor segmentation, SOPs, self-service journeys and structured Centre of Excellence or Account Manager interventions.
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Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently.
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Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently.
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- Responsible for overseeing the daily operations and ensuring smooth, efficient and high-quality service delivery- Leading and coordinating the operational team, monitoring service standards, managing daily activities, preventive maintenance and ensuring the comfort, safety and satisfaction of guests/residents.- Oversee and coordinate the day-to-day operations of the facility.- Monitor service standards and ensure compliance with company policies and procedures.- Lead and coordinate the operations team, nurses, outsourced contractors, service providers or any others.- Handle minor staff issues and escalate serious matters to management / HR if necessary- Maintain good communication with family members when required.- Handle feedback, requests and complaint professionally.- Ensure appropriate escalation to healthcare professionals or emergency services when necessary.- Monitor and prepare budget and forecast reports for Management’s review.- Be responsible for the emergency call system and take the necessary action promptly when an emergency call is received.- Provide support to the Sales & Marketing team during potential client visits and ensure a positive and professional experience.- Plan and organise engaging community and social activities for guests and residents to enhance their overall experience and well-being.
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Leading front-office advisory and service transformation across Wealth Management and Private Banking segments
Designing omnichannel customer journeys and experience design improvements across the client portal, onboarding, Relationship Manager tools, and assisted-service channels
Leading operating model design and implementation across wealth and private banking, including workflow & process redesign, automation & AI opportunities, delivery governance.
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Plan and execute independent operational control reviews across data center processes including facility operations, change management, incident management, physical access, vendor management, and capacity planning.
Design and conduct control testing programs to assess both design adequacy and operational effectiveness across multiple sites and entities.
Document findings with root cause analysis and risk ratings that are well-evidenced and defensible — not just descriptive.
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