Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Assist in the planning, execution, and optimization of day-to-day logistics operations, including transportation, warehousing, inventory, and order fulfillment for a 500-employee company.
Support the development and implementation of logistics strategies to improve efficiency, reduce costs, and enhance customer satisfaction, aligning with the company's restaurant and bar group operations.
Coordinate with internal departments (e.g., procurement, sales, operations) and external partners (e.g., suppliers, carriers) to ensure seamless movement of goods and timely delivery.
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