Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity)....
Customs Regulations
Import/Export Procedures
Tariff Classification
Trade Compliance
Documentation Management
UK Customs Law
Western European Customs Law
Logistics Operations
Communication Skills
Problem-Solving
Problem-Solving
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions related to shipments, tracking, and service offerings.
Process and manage customer orders and shipment bookings accurately, ensuring all details are captured for efficient logistics coordination.
Prepare and review essential import/export documentation, including bills of lading, customs declarations, and commercial invoices, ensuring compliance with regulations....
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions related to shipments, tracking, and service offerings.
Process and manage customer orders and shipment bookings accurately, ensuring all details are captured for efficient logistics coordination.
Prepare and review essential import/export documentation, including bills of lading, customs declarations, and commercial invoices, ensuring compliance with regulations....