Own the numbers end to end. Build and maintain projections, unit economics, ROI cases and scenario plans for new initiatives, store formats and commercial levers.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Translate global Enterprise Sales strategy (Business Messaging and Enterprise AI) into executable regional plans, and drive consistent local operationalization across APAC, EMEA, LATAM, and NORAM
Collaborate with Stakeholders: Engage with business leaders, end-users, and technical teams to gather, analyse, and document detailed business requirements for Salesforce solutions.
Facilitate the team in handling Shopee’s Cross Border e-commerce activities, including business development, operations, business intelligence, marketing, payment, warehouse and logistics. Provide corresponding product solution / support for features and live issues
Lead complex projects and workstreams comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time and budget
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Review and process all incoming orders accurately, including verification of contact details, billing information, pricing, and promotions, in compliance with established procedures.
Collaborate with Stakeholders: Engage with business leaders, end-users, and technical teams to gather, analyse, and document detailed business requirements for Salesforce solutions.