Oversee the preparation and submission of accurate and timely direct and indirect tax returns to tax authorities.
Managing and overseeing all tax-related matters, including but not limited to transfer pricing policies, Global Minimum Tax (GMT), Sales & Service Tax (SST) and other direct or indirect taxes, in accordance with applicable guideline and regulations.
Oversee local tax reporting to ensure compliance with requirements. The tax reporting includes review of current tax and deferred tax computation for all reporting basis, tax estimates and tax return submission.
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Responsible for the overall design, implementation and ongoing enhancement of the Company’s Compliance Program that is focused on regulatory, investments, product and sales (market conduct) compliance, whilst ensuring its alignment with business objectives, AIA Group Operating Principles and Group Compliance’s strategic direction.
Oversee the implementation of an effective compliance risk assessment program for the Company and engage with key business stakeholders which includes but not limited to:
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Responsible for the overall design, implementation and ongoing enhancement of the Company’s Compliance Program that is focused on regulatory, investments, product and sales (market conduct) compliance, whilst ensuring its alignment with business objectives, AIA Group Operating Principles and Group Compliance’s strategic direction.
Oversee the implementation of an effective compliance risk assessment program for the Company and engage with key business stakeholders which includes but not limited to:
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Act as the primary governance lead for CSD, ensuring effective governance frameworks, policies, processes and controls are established, implemented and maintained.
Interpret, assess and translate regulatory developments, industry guidelines and Group requirements into actionable business requirements.
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Responsible for the overall design, implementation and ongoing enhancement of the Company’s Compliance Program that is focused on regulatory, investments, product and sales (market conduct) compliance, whilst ensuring its alignment with business objectives, AIA Group Operating Principles and Group Compliance’s strategic direction.
Oversee the implementation of an effective compliance risk assessment program for the Company and engage with key business stakeholders which includes but not limited to:
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Representing AIA Bhd. in local regulatory matters, projects and initiatives by fulfilling the respective requirements and obligations. Ensure AIA Bhd. is in compliance with all applicable regulatory requirements.
Collaborate with product development teams to integrate compliance considerations into product design and development process.
Review product-related materials (e.g., PDS, brochures, marketing collaterals) to ensure compliance with regulatory requirements and internal standards.
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Responsible for the overall design, implementation and ongoing enhancement of the Company’s Compliance Program that is focused on regulatory, investments, product and sales (market conduct) compliance, whilst ensuring its alignment with business objectives, AIA Group Operating Principles and Group Compliance’s strategic direction.
Oversee the implementation of an effective compliance risk assessment program for the Company and engage with key business stakeholders which includes but not limited to:
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Draft, review and maintain on an ongoing basis, local policies and guidelines to ensure compliance with both the AIA Group requirements and local regulatory requirements.
Implement a risk-based data protection program across the Company and embed privacy-by-design in Company’s processing operations.
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Lead the gathering, validation, and documentation of user requirements for digital enhancements, new products, and system-related issues within the Operations Division.
Ensure requirements are clear, accurate, prioritised, and aligned to business objectives.
Oversee end to end User Acceptance Testing (UAT), including planning, test scenario development, coordination of testers, defect management, and sign off.
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Understand and analyze our existing customer base across individual, takaful, corporate and digital platforms by customer segments. Run surveys, focus groups, leverage on digital and data to get insight to their behaviors, wants and needs. Pull all of this understanding together to develop strategies which drive repeat customer purchase, cross and upsell.
Get to know our agency distribution workforce and other distribution channels. Understand what makes them tick, get consistent feedback, and adjust efforts accordingly. Perform analysis on how the different distribution channels are performing in order to form the right tactics.
Build strong relationships and constantly align with our colleagues in the distribution teams on initiatives to drive better outcomes from our distribution channels.
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Define and own Marketing’s Customer Data Domain: canonical customer profile, household/account relationships, consents/preferences, engagement events, and marketing performance data.
Establish semantic models, business glossaries, and data contracts/APIs with upstream systems (Web, App, Policy Admin System, Customer Care) & downstream systems (CRM, CMP, CDP, Analytics, AI).
Set data quality rules (accuracy, completeness, timeliness, uniqueness, validity, consistency), SLAs (availability, latency), monitoring & alerts; drive root-cause remediation.
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Define and own Marketing’s Customer Data Domain: canonical customer profile, household/account relationships, consents/preferences, engagement events, and marketing performance data.
Establish semantic models, business glossaries, and data contracts/APIs with upstream systems (Web, App, Policy Admin System, Customer Care) & downstream systems (CRM, CMP, CDP, Analytics, AI).
Set data quality rules (accuracy, completeness, timeliness, uniqueness, validity, consistency), SLAs (availability, latency), monitoring & alerts; drive root-cause remediation.
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Lead the development and maintenance of assurance strategies across the Business Operations & Distribution portfolio of AIA Malaysia.
Support the Head of Internal Audit in maintaining a risk-based audit universe and annual audit plan.
Assess emerging risks, strategic initiatives, regulatory changes and business developments, and recommend updates to audit coverage where appropriate.
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