Handle customer enquiries and policy-related matters accurately and promptly through various service channels, including inbound calls, walk-in customers, and non-voice platforms.
Prepare, review, and issue accurate and timely customer and intercompany invoices in line with contracts, service delivery records, and billing schedules.
Perform detailed content review across multiple digital channels to ensure accuracy compliance and consistency with internal quality guidelines and client expectations
Provides leadership and direction for Talent Cycle, Payroll, Pension and Benefits Services to RBC employees across countries in the APAC region (Malaysia, Hong Kong, Singapore, China, Japan)
Directs activities to research best practices, establish metrics and collect and analyze CHUBB customer complaint management end to end process which involves following up with internal departments, Agents, Partners and customers directly.