Social Media Manager responsible for owning Luckin Malaysia's social channels end to end, including creative ideation, organic content, and paid social execution. Acts as the internal point of contact with the appointed social agency, driving audience growth, content quality, and commercial contribution. Works closely with Creative, Campaign, and Marketing Ops to ensure social output supports the wider Growth & Marketing calendar.
Preparing, updating and ensuring the timely lodgment of statutory forms, notifications and returns, as well as ensuring the proper maintenance of register books, secretarial books and internal administration;
Attending meetings as well as drafting Directors Circular Resolutions, Members Circular Resolutions, notices and minutes of meetings;
Making preparations for Board, Board Committee and General Meetings including compiling meeting papers and materials;
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Serve as the primary point of contact forcustomers by managing inquiries received via the mailbox, providing timelysupport and responses to ensure all customer requests are fulfilled within theagreed service level agreement (SLA) timeframes.
Handle customer service request, includingroutine calibration, installation, breakdown accurately and efficiently,maintaining high standards and clear communication
Assist in managing customer accounts, includingproviding copies of invoices, certificate, documents and follow-upcommunications
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Provide legal support to the Commercial Finance, Sales and Marketing teams, including legal advice on commercial litigation, liability and other disputes.
Provide legal advice on the best course of action to ensure maximum recovery of outstanding debts and minimise unfavourable outcomes arising from non-payment by customers or dealers.
Conduct legal and compliance training or briefings for relevant employees to ensure they understand their obligations within their respective areas of responsibility.
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2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
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Plan, execute and document BC/DR - disaster recovery exercises, failover testing and recovery validation activities to ensure business continuity and recovery objectives are achieved.
Automation and scripting skills using PowerShell and/or Python.
Experience with Nutanix, Kubernetes, managed-service transitions, FinOps or SRE practices is advantageous.
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Defining key targets and ensuring their achievement by monitoring progress and implementing improvement actions to enhance customer support and satisfaction.
Ensuring the most competitive offers by considering market conditions and customer requirements, and identifying the most effective sales approach (e.g., direct sales, consortium, or channel).
Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer, and supporting bid/no-bid analyses and decisions.
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· Microsoft or VMware certifications are advantageou
Role Overview
The System Engineer – Active Directory (AD) is responsible for supporting, maintaining, and enhancing enterprise Active Directory, Windows Server, and virtualization infrastructure across customer environments. The role focuses on ensuring stable, secure, and highly available identity, authentication, and infrastructure services through proactive administration, preventive maintenance, troubleshooting, patching, remediation, and operational governance.
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Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
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Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
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