• Attend to systemic issues faced by business users.• Act as first line resolution by analyzing the issue and provide guidance to users to work around.• Work closely with SMEs, stakeholders, process owners and System Support teams on enhancement clarification, UAT preparation and execution and post-deployment verificationactivities.• Assist in the preparation of test plans, UAT scenarios and test data readiness, includingconducting walkthrough process with process owners for eService enhancements.