The Senior Service Design & Transition Manager is responsible for ensuring new and enhanced services are designed, transitioned, and governed effectively across the EMAP region.
What We’re Looking For:
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
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Lead the design, review, and governance of service models, support frameworks, SLAs, OLAs, and operational service commitments.
Partner with Commercial, Sales, Product, Service Operations, and Client teams to develop service solutions that meet customer requirements while remaining operationally supportable.
Support strategic bids, RFPs, client opportunities, and service proposals through service design, supportability assessment, and service management expertise.
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Serve as the lead Secretariat for the Postal Forum’s taskforce overseeing all administrative, operational, governance, and documentation requirements.
Plan and coordinate Taskforce meetings, including preparing meeting schedules, agendas, notices, briefing materials, presentation decks, and supporting documents.
Plan, coordinate, and manage the Annual General Meeting (AGM) and other statutory/corporate meetings, including notices, resolutions, minutes, and regulatory filings.
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