Manage customer orders, contracts, backlog, and program execution while facilitating problem resolution across multiple departments.
Analyze customer requirements and coordinate internal resources to ensure on-time delivery and customer satisfaction.
Act as the primary liaison between customers and internal teams including operations, production, engineering, accounting, logistics, and shipping.
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Manage program team execution of orders, contracts, backlog, and facilitate problem resolution across organizations.
Analyze potential solutions and provide information required to make appropriate decisions that ensure on time delivery and total customer satisfaction.
Coordinate activities with operations, production, accounting, issuing, and shipping to provide a high level of customer care.
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The PM is responsible for the successful delivery of the whole of the proposed change, co-ordination of the programme's projects and management of their inter-dependencies.
Communicating with upper management to develop strategic program and project goals.
Developing strategic long-range plans to achieve strategic objectives.
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