Responsible for the management of various Customer Service support functions such as system management, data reporting, and performance monitoring. These functions support the servicing of banking-related enquiries such as account servicing, payments, transfers, and card-related requests
As part of the Operations Excellence Projects Team, you will work on a wide range of strategic and operational initiatives that cut across Customer Service, Risk Operations, Onboarding, Collections, and other business-critical areas. This is a high-ownership role designed for someone who is analytical, process-oriented, and adaptable.
Support operational readiness, scalability, and continuous improvement through project coordination, data analytics, process improvement, and digitalisation initiatives.
Manage the administration of withdrawal schemes under Account Closure, including policy reviews, operational processes and system enhancements to ensure CPF assets are disbursed accurately and promptly to rightful beneficiaries.